FAQs
Find quick answers about Faj Graphics Apparel products, ordering, shipping, returns, custom printing and more.
Ordering & Shipping
How long does it take to process an order?
Most standard orders are processed within 2–3 business days. Custom, personalized or larger orders may require additional production time, and we'll let you know if your order will take significantly longer.
How long does shipping take?
We ship throughout the United States. After your order is processed, delivery typically takes:
- Economy (USPS Ground Advantage): about 3–7 business days
- Standard (USPS Priority Mail): about 3–5 business days
- Express (USPS Priority Mail Express): about 1–3 business days
See our Shipping Policy for full details.
Do you offer free shipping?
Yes. U.S. orders with a subtotal of $50 or more ship free. The free option appears automatically at checkout once your order reaches $50. Faster shipping is still available for an additional charge.
How can I track my order?
Once your order ships, tracking information is sent to the email address used at checkout. You can also visit our Order Tracking page, or email info@fajgraphicsapparel.com with your order number.
Can I cancel or change my order?
Contact us as soon as possible. Because some products enter production shortly after an order is placed, we can't guarantee changes or cancellations once production has started. Orders that have shipped can't be canceled.
Returns
What is your return policy?
Eligible unworn, unwashed and unused items may be returned within 30 days of delivery. Please contact us before sending anything back so we can provide return instructions. See our Refund Policy for full eligibility.
Can I return a custom or personalized item?
Custom and personalized products are made specifically for you, so they're generally final sale unless they arrive damaged, defective or different from the approved order due to our error. Please review spelling, sizing, colors and design details carefully before approving a custom order.
What if my order arrives damaged or incorrect?
Email info@fajgraphicsapparel.com with your order number, a short description of the problem and clear photos. We'll review it and help with a replacement, correction or refund as appropriate.
Should I mail my return to your business address?
No. Please don't send a return without authorization. Contact us first, and once your return is approved we'll provide the correct return instructions and address.
Products & Sizing
Do you print your apparel in-house?
Yes. We use professional DTF (direct-to-film) printing equipment in Stockton, California. We prepare designs, print, press, quality-check and package our apparel ourselves.
How do I choose the correct size?
Use our Size Guide before ordering, since fit varies between garment styles. If you're between sizes or prefer a looser fit, consider sizing up. Our oversized and relaxed styles are already cut roomy.
How should I care for my printed apparel?
- Wash inside out in cold water with mild detergent
- Wash with similar colors and avoid bleach
- Tumble dry low or hang dry
- Do not iron directly over the printed design
Read our full care guide for more tips.
How should I care for mugs and tumblers?
Hand wash with a non-abrasive sponge or cloth and avoid harsh cleaners that may damage the printed finish. Do not microwave stainless-steel tumblers.
Custom Printing
Do you offer custom apparel printing?
Yes. We print custom apparel for businesses and brands, birthdays and celebrations, family reunions, schools and organizations, teams, events and personal projects. We also offer custom embroidery. Request a quote to get started.
Is there a minimum order?
Most standard DTF custom-printing projects can start with one piece. Minimums may apply to specialty garments, special-order colors or embroidery, and are confirmed before you approve your quote.
Can I provide my own design?
Yes. High-resolution artwork with a transparent background prints best. Preferred formats are PNG at 300 DPI, SVG, AI, EPS or print-ready PDF. See our artwork guide.
Do you offer bulk orders?
Yes. Bulk and group orders are welcome, and pricing generally improves as quantity increases. Pricing depends on the product, quantity, design, print size and number of print locations.
About Us
Where is Faj Graphics Apparel located?
We're based in Stockton, California, and operate as an online apparel and custom printing business. We don't have a retail storefront; our published Stockton address is a business mailing address only.
How can I contact Faj Graphics Apparel?
Email info@fajgraphicsapparel.com or call +1 (916) 637-4449, Monday–Friday, 9:00 AM–5:00 PM Pacific Time. We typically reply to emails within 24–48 business hours.