Refund policy

At Faj Graphics Apparel Inc., we take pride in the products we create and want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.

7-Day Return Policy

We accept eligible returns within 7 days of delivery.

To qualify for a return, your item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, odors, pet hair, or other damage
• Returned with original tags and packaging, when applicable

Items that do not meet these conditions may not qualify for a refund.

How to Start a Return

Before sending an item back, please contact us at:

info@fajgraphicsapparel.com

Include your:

• Full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photos, if the item is damaged, defective, or incorrect

Once your return is approved, we’ll provide return instructions and the appropriate return shipping address.

Please do not send a return without prior authorization.

Custom & Personalized Items

Custom, personalized, and made-to-order products are created specifically for you and are generally final sale.

These items cannot be returned or exchanged because of a change of mind, incorrect size selection, or customer-approved design details.

However, if your custom item arrives damaged, defective, or different from the approved order due to our error, please contact us so we can review the issue and provide an appropriate resolution.

Please carefully review all names, spelling, colors, sizes, artwork, and other customization details before approving your order.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, contact us promptly at info@fajgraphicsapparel.com.

Include your order number and clear photographs showing the issue.

Once reviewed and confirmed, we will work with you to provide an appropriate replacement, correction, or refund.

Exchanges

If you need a different size or product, please contact us to determine whether an exchange is available.

The fastest option may be to return the eligible item and place a new order for the desired product.

Custom and personalized products are not eligible for size exchanges unless we made an error with your order.

Return Shipping

Customers are generally responsible for return shipping costs for standard eligible returns.

If the return is required because we sent an incorrect item or the product arrived damaged or defective, we will provide appropriate instructions after reviewing your claim.

Original shipping charges are non-refundable, except where required by law or when the refund results from an error on our part.

Refunds

Once we receive and inspect your approved return, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Non-Returnable Items

The following are generally not eligible for return:

• Custom or personalized products
• Items that have been worn or washed
• Items damaged after delivery through misuse or improper care
• Items with stains, odors, pet hair, or other signs of use
• Items returned outside the 7-day return period
• Gift cards
• Final-sale items when clearly identified as final sale before purchase

Your statutory rights are not affected where applicable.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because some products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after production has started.

Once an order has shipped, it cannot be canceled.

Sale Items

Unless specifically marked Final Sale, eligible sale items may be returned under the same return requirements described above.

Any refund will be based on the actual amount paid for the item after applicable discounts.

Return Address

Please do not automatically mail returns to our published business mailing address.

Our published Stockton address is used for business correspondence and is not a retail storefront.

Contact us first for return authorization and the appropriate return instructions.

Questions?

We’re happy to help with any questions regarding returns, refunds, damaged products, or your order.

Faj Graphics Apparel Inc.
Email: info@fajgraphicsapparel.com
Phone: +1 (916) 637-4449
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Business Mailing Address: 4719 Quail Lakes Drive, STE G#1216, Stockton, CA 95207, United States

Last updated: August 2026