Shipping policy

At Faj Graphics Apparel Inc., we appreciate your business and look forward to getting your order to you.

We carefully prepare each order and work with reliable U.S. shipping carriers to provide a dependable delivery experience.

Order Processing

Most orders are processed within 2–3 business days.

Orders are generally not processed or shipped on weekends or U.S. public holidays.

During holidays, promotions, or periods of high order volume, processing may take slightly longer. If we anticipate a significant delay with your order, we will contact you using the information provided at checkout.

Custom, personalized, and bulk orders may require additional production time.

U.S. Shipping

Faj Graphics Apparel currently ships throughout the United States.

Estimated delivery times after your order has been processed and shipped are:

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 3–5 business days, when available

Shipping options and applicable charges will be displayed at checkout.

Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow approximately 24–48 hours for tracking information to update after receiving your shipping confirmation.

If you have not received tracking information after the expected processing period, contact us at info@fajgraphicsapparel.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing your order, contact us immediately. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered the shipping process.

Faj Graphics Apparel is not responsible for delivery problems caused by incorrect or incomplete addresses provided by the customer.

Taxes

Applicable sales taxes are calculated during checkout based on the order and delivery location when required.

Damaged or Defective Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us at:

info@fajgraphicsapparel.com

Please provide:

Your full name
Order number
Clear photos of the item and packaging
A brief description of the problem

We will review the issue and, when appropriate, provide a replacement, correction, or refund.

Please keep the product and original packaging until your claim has been reviewed.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will review the tracking information and, when appropriate, assist with contacting the shipping carrier.

If a shipment is confirmed as lost, we will work with you to determine the appropriate replacement or refund.

Packages Marked “Delivered”

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members or neighbors.
Verify the shipping address on your order.
Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us at info@fajgraphicsapparel.com and we will help review the available shipping information.

Returned or Rejected Packages

Packages may be returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Refusal of delivery
Failure to collect the package from the carrier

If an order is returned because of an incorrect address or another customer-related delivery issue, additional shipping charges may apply if the customer requests reshipment.

Original shipping charges may not be refundable in these circumstances.

Returns

Eligible products may be returned within 7 days of delivery, subject to the requirements of our Return & Refund Policy.

Custom and personalized products are generally final sale unless they arrive damaged, defective, or incorrect due to our error.

Do not mail a return without prior authorization.

Contact Us

If you have questions about processing, shipping, tracking, or delivery, please contact us.

Faj Graphics Apparel Inc.

Email: info@fajgraphicsapparel.com
Phone: +1 (916) 637-4449

Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time

Business Mailing Address:
4719 Quail Lakes Drive, STE G#1216
Stockton, CA 95207
United States

Please note: This is our business mailing address and is not a retail storefront. Returns should not be mailed to this address without prior authorization.

Last updated: August 2026